A Framework for a Model of Critical Success Factor of Technical Education

Abstract

The purpose of this research is to prepare a framework for quality improvement initiatives by identifying the quality dimensions necessary for engineering Education. Exhaustive investigation on implementation aspects of TQM, results in an interesting observation that adequate emphasis has not been made in the area of TQM implementation in the service sector and measurement and evaluation of service quality. The rate of Adoption of TQM in service sectors is quite low because of the difficulty that arises during quantification of service quality due to intangibility and behavioural pattern associated with it. To this end, a general methodology has been proposed in this dissertation work for assessment of quality in service sector. newline