Dimensions of Organizational Justice and Organizational Citizenship Behaviour and their Relationship A Comparison of Private Hospitals of Two Cities of Two Nations

Abstract

Background and significance: Organizational Citizenship Behavior (OCB) is a discretionary behavior; it is the employees contributions to an increase in organizational performance. OCB enhances employee satisfaction, quality of care, and patient satisfaction. Organizational Justice (OJ) is an important factor of organizational success; it reflects employees perceptions of fair treatment. The OJ promotes employee retention and work engagement towards high organizational performance. The OJ is perceived as one of the factors that encourage employees to demonstrate their involvement beyond their duties by making them more satisfied. Perceptions of justice in the workplace are connected to a positive view of OCB that enhances employees satisfaction. Still, few studies investigated these relations at hospitals. So, it is recommended to investigate this association in health care organizations. Purpose: This study aims to explore and compare employees perception levels of OJ and OCB at the private hospitals in the Northern region of Jordan (Irbid province) and India (Punjab state). As well as this, it investigates the effect of OJ on OCB. Significance of the study: The healthcare sector is the most important sector that is directly dealing with the health of people and their live. Hence the error in the treatment is not accepted and lead to lose their live. OCB and OJ have many advantages to enhance employees performance that will enhance healthcare service quality. there are very few studies that investigated the relationship between OJ and OCB in Jordanian and Indian healthcare sector. The present study assumes a lot of importance as that the Jordanian hospitals is endeavouring to improve employees effectiveness and satisfaction; human power is a key in health organization success. However, India has already shown a way to the world in medical tourism.