Performance Evaluation of Major Indian Airports A Measure of Effectiveness and Efficiency

Abstract

This research is worthwhile as the performance evaluation of Indian airports, that too a few newlineare based on Airport Service Quality (ASQ) rating through passenger satisfaction survey newlineconducted by Airports Council International (ACI). Even though among the airports they newlinebench mark their performance sometimes, the assessment is based on partial productivity newlinefactors.Most importantly there is a requirement to carry out a comprehensive performance newlineevaluation of major Indian Airports, as this has not been carried out yet. newline