A Critical Study of Customer Satisfaction and Service Quality Gaps for SBI and HDFC Banks Using Servqual with Special Reference to Nashik City

dc.contributor.guide	Aurangabadkar, Sarita T.
dc.coverage.spatial
dc.creator.researcher	Rote, Nilesh Ambadas
dc.date.accessioned	2023-05-26T11:15:52Z
dc.date.available	2023-05-26T11:15:52Z
dc.date.awarded	2021
dc.date.completed	2020
dc.date.registered	2013
dc.description.abstract	newline
dc.description.note
dc.format.accompanyingmaterial	None
dc.format.dimensions
dc.format.extent
dc.identifier.uri	http://hdl.handle.net/10603/486017
dc.language	English
dc.publisher.institution	J.D.C. Bytco Institute of Management Studies and Research, Nashik
dc.publisher.place	Pune
dc.publisher.university	Savitribai Phule Pune University
dc.relation
dc.rights	university
dc.source.university	University
dc.subject.keyword	Banks and banking
dc.subject.keyword	Customer Satisfaction
dc.subject.keyword	Economics and Business
dc.subject.keyword	Management
dc.subject.keyword	SERVQUAL (Service quality framework)
dc.subject.keyword	Social Sciences
dc.title	A Critical Study of Customer Satisfaction and Service Quality Gaps for SBI and HDFC Banks Using Servqual with Special Reference to Nashik City
dc.title.alternative
dc.type.degree	Ph.D.