Empirical Study of Emotional Intelligence and Its Relationship with Cultural Intelligence Adversity Quotient and Occupational Stress of Indian Service Sector Managers

Abstract

The study is an attempt to exemplify the relationship of Emotional Intelligence with Cultural Intelligence, Adversity Quotient and Occupational Stress of employees working in the Indian Service Sector. To achieve this, data were collected from 670 middle level managers working in the top five service sector industries i.e. retail, real estate, financial services, information technology and tourism and hospitality. Multi-stage sampling was used to collect data. The study used four measurement constructs: the Emotional Intelligence Scale (EIS) to measure Emotional Quotient (EQ); Cultural Intelligence Scale (CQS) was used to calculate Cultural Quotient (CQ); Adversity Response Profile (ARP) was used to measure the Adversity Quotient (AQ) and Occupational Stress Index (OSI) was used to measure Occupational Stress. Data analysis was done using the Statistical Package of Social Sciences, SPSS 24.0 version. newlineThe results revealed that Emotional Intelligence has a positive relationship with Cultural Intelligence and Emotional Intelligence also predicts Cultural Intelligence of the middle level managers in the Indian Service Sector. It was also found that Emotional Intelligence is positively correlated with Adversity Quotient and is significant in predicting Adversity Quotient. Emotional Intelligence was also found to be negatively correlated with Occupational Stress and significantly predicted the Occupational Stress of middle level managers of Indian Service Sector. newlineCultural Intelligence was found to be positively correlated to Adversity Quotient and negatively correlated with Occupational Stress. Also Adversity Quotient is negatively correlated with Occupational Stress of middle level managers of Indian Service Sector. newlineThe findings reveal the importance of Emotional Intelligence in better handling of conflicts and erasing misunderstandings because of cultural diversities. It could also help managers to deal with work place stress more effectively and appropriately by making them resilient. newline newline