Antecedents and outcomes of workplace inclusion in select banks of Punjab Chandigarh and Haryana

Abstract

Attributable to the breaking of economic obstructions across the length and breadth of the globe, globalisation has substantially transformed the silhouettes of business management. Grounded on the same, Indian banking industry is undergoing a noticeable inclination towards recruiting employees from diverse background, producing an inclusive workplace and inclusive environment. Thus, the need to study the concept of workplace inclusion, its antecedents and its impact on employee outcomes has become necessary. The current study aims to explore diversity practices, inclusive leadership and person-organisation fit as the antecedents of workplace inclusion and its impact on employee outcomes- employee creativity, employee job-related affective well-being and turnover intention of employees. The study is conducted on 402 respondents employed at middle-level and lower-level employees of banks to present the comprehensive picture of workplace inclusion concerning select banks of Punjab, Chandigarh and Haryana. Structural equation modeling (SEM) was employed to test the hypotheses and the findings revealed that that workplace inclusion significantly mediates between diversity practices and all three employee outcomes. For the second antecedent of the study, workplace inclusion significantly mediates between inclusive leadership and all three employee outcomes. But workplace inclusion does not significantly mediate between person-organisation fit and all three employee outcomes. A partial mediation is witnessed between person-organisation fit and turnover intention, with workplace inclusion as a mediator. Further, the impact of socio-demographics on the workplace inclusion and its dimensions were investigated with the help of independent samples t-test and ANOVA. This study adds to a deeper knowledge for banking industry and proposes practical implications that would assist in creating a more appealing and stimulating inclusive work environment in banks. newline