An Explanatory Psychological Constituent Study of Transactional Styles and Interpersonal Communication

Abstract

newlineix newlineAbstract newlineProviding safe and quality healthcare services is a global public health challenge. According newlineto the John Hopkins Study, Medical Errors are the third leading cause of death after cancer and newlineheart diseases. Adverse events and unsafe medical care, and hospital-acquired infections, lead newlineto patient harm, permanent and temporary disabilities and under the least favourable newlinecircumstances it leads to death. Safer healthcare practices are an alarming concern for newlinehealthcare organizations worldwide. To cope with the critical concerns, WHO, in alignment newlinewith the UN Sustainable Development Goals 2030, formed the World Alliance for Patient newlineSafety, launched Global Patient Safety Challenge, developed a flagship initiative titled A newlineDecade of Patient Safety 2021-2030 to address the procedural, systemic and cultural, newlinetechnological and behavioral challenges which impact patient safety. newlineThe researcher adopted a Human Factor approach and specifically behavioural and newlinepsychological, transactional Analytic perspective, in order to minimize and reduce the number newlineof non-clinical preventable medical errors, and adverse events, it is indispensable to identify newlinethe specific psychological human factors, that cause these errors. The objective of the research newlinewas to examine the inter-relationship of Transactional Styles, Interpersonal Communication of newlineHealthcare Professionals toward Patient Safety in Hospitals. The research findings benefit newlinehealthcare professionals and equip them to improve patient safety and provide better-quality newlinehealthcare services. Thereby, it saves the lives of more patients and improves the healthcare newlineservices of the entire nation. newlineThe researcher adopted a descriptive explanatory research design and developed a Hypothesis newlineto understand and explore the relationship of Transactional Styles, Interpersonal newlineCommunication towards Patient Safety. The study population consisted of Doctors, Nurses, newlineParamedics and Allied Healthcare Professionals working in Hospitals in the geographical newlinelocation of Mumbai. Snowball Sampling Method and the Structured Interview Method were newlineadopted to collect the data. newlineAccording to the result of the statistical test, the researcher accepted an alternative hypothesis newlineand rejected the null hypothesis. The Content analysis has generated multiple critical humanx newlinefactors themes. Based on this, the researcher proposed the Transactional Styles Model of newlineInterpersonal Communication and Patient Safety and the Human-Centred Model of newlineInterpersonal Communication and Patient Safety. newlineThis study has made a valuable contribution to the existing research in the field of Transactional newlineAnalysis, Interpersonal Communication and Patient Safety in healthcare. This model offers newlineessential guiding principles to assist healthcare professionals to strengthen interpersonal newlinecommunication and minimizing patient safety errors. Thus providing better quality healthcare newlineservice to society at large.